Refund Policy

At Voluro TCG Ltd, we want you to be 100% satisfied with your collection. As collectors ourselves, we understand the importance of mint-condition products.

1. 30-Day Return Window

We offer a 30-day return policy, which gives you 30 days after receiving your item to request a return. This includes your statutory 14-day right to cancel under the UK Consumer Contracts Regulations.

2. Condition Requirements (The "Sealed" Rule)

To be eligible for a return, your item must be in the same condition that you received it.

• TCG Products: Due to the nature of Trading Card Games, we cannot accept returns for any sealed products (Booster Boxes, Elite Trainer Boxes, Blister Packs, etc.) if the original factory shrink-wrap, seal, or packaging has been broken, tampered with, or opened.

• Accessories: Items like sleeves, deck boxes, and binders must be unused and in their original packaging.

3. How to Start a Return

To start a return, please contact us at hello@volurotcg.co.uk.

• If your return is accepted, we will send you instructions on how and where to send your package.

• Return Shipping: Return shipping costs are the responsibility of the customer unless the item is faulty, damaged in transit, or incorrectly sent—in which case we will provide a prepaid return label.

• Note: Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, contact us immediately at hello@volurotcg.co.uk so we can evaluate the issue and make it right. For damaged items, please include photos of the external packaging and the product.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.